Billing Policy

This Billing Policy outlines how payments are processed for purchases made on the Atiba Music website, operated by ATIBA MUSIC LIMITED.

By placing an order on our website, you agree to the terms set out below.

1. Payment Methods

We accept secure payment methods provided through Shopify, including:

  • Major credit and debit cards (Visa, Mastercard, etc.)
  • Digital payment services available at checkout

All transactions are encrypted and processed securely. We do not store your full payment details.

2. Currency & Pricing

  • All prices are listed in GBP (£)
  • Prices include VAT where applicable
  • Shipping costs and any additional fees are clearly displayed at checkout

We ensure full price transparency with no hidden charges.

3. Payment Processing

  • Payments are charged at the time of order placement
  • Orders will only be processed once payment has been successfully completed
  • If payment fails or is declined, the order will not be confirmed

4. Billing Information

Customers are required to provide accurate and complete billing details, including:

  • Full name
  • Billing address
  • Email address
  • Phone number

Incorrect billing information may result in delays or cancellation of your order.

5. Order Verification

For security purposes, we may:

  • Request additional verification for certain transactions
  • Cancel or refuse orders suspected of fraud or unauthorised activity

If your order is affected, we will notify you and issue a full refund where applicable.

6. Order Confirmation

After successful payment:

  • You will receive an order confirmation email
  • This confirmation does not guarantee acceptance of the order

We reserve the right to cancel orders due to:

  • Stock unavailability
  • Pricing errors
  • Payment issues

7. Refunds

Refunds are processed according to our Return & Refund Policy:

  • Issued to the original payment method
  • Processed within 14 days after approval

8. Chargebacks & Payment Disputes

If you have any concerns about a transaction, please contact us first:

Email: contact@atibamusiclim.store

We aim to resolve all issues quickly and fairly.

Unjustified chargebacks may result in:

  • Suspension of future purchases
  • Further investigation

9. Taxes

  • VAT is included where applicable for UK customers
  • For international orders, customers may be responsible for customs duties or taxes

10. Contact Information

For any billing-related enquiries, please contact:

ATIBA MUSIC LIMITED
Email: contact@atibamusiclim.store
Phone: +44 7751 707058
Address: 21 North Square, Newhall, Harlow, England, CM17 9TW, United Kingdom