FAQ’s

Welcome to the Atiba Music FAQ page. Here, we answer the most common questions about our products, orders, shipping, and policies.

1. What products do you sell?

We specialize in:

  • Vinyl Records – New and classic releases for collectors and enthusiasts
  • Turntables & Accessories – High-quality models for DJs and audiophiles

2. How do I place an order?

  1. Browse our website and select your products.
  2. Add items to your cart.
  3. Proceed to checkout and provide your shipping and payment details.
  4. Confirm your order and receive an order confirmation email.

3. What payment methods do you accept?

We accept secure payments through Shopify-supported gateways, including:

  • Credit and Debit Cards (Visa, Mastercard, etc.)
  • Digital wallets (where available at checkout)

All transactions are securely encrypted.

4. How long does shipping take?

  • Handling Time: 1–3 business days
  • Delivery Time: 3–5 business days within the UK

You will receive a tracking number once your order is shipped:
https://atibamusiclim.store/apps/track123

5. Can I return a product?

Yes! Our 30-day return policy allows returns with:

  • Free return shipping
  • No restocking fees
  • Refunds processed within 14 days of receiving returned items

For more details, see our Return & Refund Policy.

6. What if my product is faulty or damaged?

If your item arrives damaged or faulty:

  1. Contact us within 30 days of delivery:
    Email: contact@atibamusiclim.store
  2. Provide photos or evidence of the issue
  3. We will arrange a replacement or full refund

7. Do you ship internationally?

Currently, we ship to the United Kingdom.
For international shipping inquiries, please contact us at: contact@atibamusiclim.store

8. How can I contact customer support?

You can reach us via:

9. How do I report a security issue?

If you discover a security vulnerability, please report it responsibly to:
Email: contact@atibamusiclim.store

See our Report Security Issue Policy for details.

10. How do I apply for wholesale?

We offer wholesale accounts for businesses and resellers.
Please see our Wholesale Policy for details and the application process.

Still have questions?
Contact us anytime, and our team will be happy to assist you.

ATIBA MUSIC LIMITED
Email: contact@atibamusiclim.store
Phone: +44 7751 707058